January 1, 2014 – Carmel, NY – For Immediate Release

Customer Service Expert,
Rosanne D'Ausilio, PhD, 
Releases The Expert's Guide to
Customer Service, Volume II

 

Isn't it Time You Improved Your Customer Satisfaction?

 You know one key element for surviving in today's economy is
excellent customer service
.   Right?
Take advantage of this opportunity and significantly and positively improve
your customer service, and stand out among your competitors.

 


What's in this Guide?

Some of the topics, issues, and questions addressed include:

These topics plus many, many others, totaling 28 new topics are addressed in this Guide.  For example, there are formulas for you to input your numbers to calculate what poor customer service is costing you, in dollars, in morale, in turnover, in ROI, etc.

About The Author?

Rosanne D'Ausilio, PhD, an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management.  Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching.  Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality. 

Known as 'the practical champion of the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, The Expert's Guide to Customer Service, as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com 

Rosanne is also a Certified Call Center Benchmarking Auditor through Purdue University's Center for Customer Driven Quality.  This certification training focuses on the access and use of key performance data to help better understand benchmarking results so as to advise on practical solutions for improvement.

This Guide is immediately available to you in downloadable form.  Click on Add to Cart now!

Your investment is only US$19.97. 

  
           

More Topics:

These topics plus many, many others are addressed and answered in this Guide.

Don't procrastinate.  Act Now.  Order your copy today for US $19.97.  No shipping and handling -- this is a downloadable report.     Just click on Add to Cart and it's on its way!

If you missed Volume I, you can purchase it once in your shopping cart, or if it's easier, send me an email and I'll send you the link.


  
           

What Are People Saying?       
 

The leading edge never felt so smooth and understandable.  Author, speaker and thought leader, Rosanne D’Ausilio brings her unique brand of service-oriented insight to her work.   
Rosanne chose the right name for her company: Human Technologies.  She never forgets that people are at the heart of technical advancement and service excellence.   Her professional integrity and perfectionist’s approach to problem solving have made her a resource people turn to for fresh thinking and practical solutions.  She is seen by many as a Johnny Appleseed of best practices, spreading around her helpful hints, which grow and add value wherever they take root.  

Bruce Belfiore,Chairman
 www.BenchmarkPortal.com

If you're looking for someone with powerful information and strategies  to help you then Rosanne is the one you absolutely "MUST" listen to!  Never in my life have I met someone so candid and full of such integrity.  Thank you Rosanne thank you for everything!

 Matt Bacak.
Frontier Marketing Intl, LLC Atlanta, GA

Don't procrastinate.  Act Now.    Order your copy today.  Just click on Add to Cart and it's on its way!

If you missed Volume I, you can purchase it once in your shopping cart, or if it's easier, send me an email and I'll send you the link.

 

                

          .                            

                                                                                                           If for any reason you are not satisfied with the
                                                                                                         Expert's Guide to Customer Service,
contact
                                                                                                                us and we will refund your money

 

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© 2011 Customer-Service-Expert.com
Division of Human Technologies Global, Inc.
3405 Morgan Drive - Carmel, NY 10512
 845/222-2455  - fax 928/223-6165

 

 

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